Accession Communicator for Mobile is like having your desk phone on your mobile device. You can make and receive calls, hold calls, transfer calls, and make three-way calls. You can even push and pull calls from your phone to other twinned devices, mid-call. You can also use it to send messages to other people in your corporate directory who are using Accession Communicator (on any device). Accession Communicator uses the Wi-Fi, broadband, or mobile data services available, so you can make and receive calls without using your mobile minutes.

Tap on the Menu icon, or swipe right on the screen, to view the Accession Mobile menu.

MAKING CALLS

To make a call, select the Dialer tab and enter the number you are calling into the Accession dialer, or simply tap on the contact and touch the number you would like to use to call the contact. If the person you are calling has caller ID, they will see your individual Norvado phone number.

RECEIVING CALLS

When someone calls your Norvado number, the Accession Communicator app offers you the choice to accept or reject the call. Depending on the other services you have from Norvado you may also see the incoming call on your desk phone, desktop, or on a tablet device. You can answer the call on whichever device is most convenient for you.

DURING THE CALL

While a call is in progress you can use the call window to perform the actions shown below:

You may also receive another call while you are already on a call. Accession Communicator for Mobile gives you the option to:

  • Hold the existing call and answer the new call.
  • End the existing call and answer the new call.
  • Ignore the new call.

SWITCH THE CALL TO ANOTHER DEVICE

If the call has poor audio due to an unreliable Wi-Fi or mobile data service connection, you can touch the Switch icon and select This device (mobile) to move the call to your regular cell phone. Remember that the call will now start to use your mobile minutes.

Alternatively, you can choose to push the call to another of your devices running Accession Communicator, such as your desktop or your iPad. Touch the Switch icon and select Another device to push the call to whichever device is most convenient.

CALL PULL

You can also pull calls from your other devices onto your mobile. If a call exists that can be pulled, the Accession Communicator menu displays a Call Available to Pull option. Tap this option and follow the on-screen prompts to pull the call from your other device onto your mobile.

TRANSFER THE CALL TO SOMEONE ELSE

Use the Call Transfer icon to send any call to another number. A menu will pop-up allowing you to select a contact, or you can type in a completely new number to transfer the call to. You can also transfer the call to another of your devices that has Accession Communicator installed, without having to hang up!

CALL HISTORY

View your call history by opening the Menu and selecting the Call History tab. Here you will see calls received and sent, date, time and duration of each and any calls you’ve missed. To call someone from this list simply tap on the phone number or contact’s name.

VOICEMAIL

If you have a voice or video message, the Messages tab will indicate the number of messages received. Select the Messages tab in the Menu and tap on a message to listen to it. To delete a message, press the Delete button.

CALL MANAGER

You can tell Accession how to handle your incoming calls. Tap the Call Manager tab and select Available, Do not disturb, or Forward all calls. If you select Do not disturb, callers will hear a recorded voice announcement saying that you are unavailable and are then connected to your voicemail. None of your devices will ring until you turn off Do not disturb, so be sure to use it carefully! To have your incoming calls ring a different number select Forward all calls and, in the Forwarding number box, enter the number you want to forward all calls to.

Note that when you change your Call Manager settings, the change applies on all of your Accession Communicator devices.

YOUR CONTACTS LIST

Accession Communicator for Mobile assembles a contact list for you to use. Select the Contacts tab to view your contacts list. Depending on how your service is set up, the Contacts list may include:

  • Contacts that you type directly into Accession Communicator for Mobile.
  • Contacts stored on your mobile device.
  • Contacts in MyPhone Portal contacts.
  • Contacts in your corporate directory.

SETTINGS

Use the Settings tab to manage your Call, Contact, and Messaging settings, and to access additional setup options. You can also send error reports from the Settings tab.

EMERGENCY CALLS

Accession Communicator lets you make calls from anywhere on the most convenient device. If you place a 911 call from Accession Communicator, the 911 operator may not be able to identify where you are calling from.

MORE QUESTIONS?

If you have any additional questions about Accession Communicator, call us at 800-250-8927 or email [email protected].

To print a copy of this tutorial click here.

Did this answer your question?