Ever experience the frustration of rushing for the phone only to find the caller has just hung up and you’re left wondering who tried to reach you? Call Return provides a solution for this problem. By entering a simple code, your phone automatically calls back the last number that tried to reach you.

To use Call Return:

  1. Press *69 (On a rotary phone, dial 1169) followed by #. Listen for a recording to tell you which number called and then choose whether or not you would like to use the Call Return feature to place a call to that number.

  2. If you would like to return the call, press 1. Listen for the ringtone and wait for an answer.

  3. If you do not wish to return the call, simply hang up.

If the line is busy:

  1. Listen for announcement telling you the line is busy.

  2. Hang up. Your phone will keep trying the line for up to 30 minutes.

  3. A special callback ring alerts you if the line becomes free (Some phones ring normally).

  4. Lift the headset to automatically place the call.

To cancel your Call Return request:

Press * 89 (On a rotary phone, dial 1189). Listen for the confirmation tone or announcement. Hang up.


  • Toll charges apply to long distance calls.

  • Works with most calls within the local calling area.

  • If you are on the phone and ignore a Call Waiting tone, you can use Call Return to call back the number that tried to reach you. Press and quickly release the receiver button (or FLASH button if your phone is so equipped), then press *69 to activate Call Return.

  • If you hear more than one Call Waiting tone, you can only call back the last number that tried to reach you.

  • If the call is from a blocked number you will not be given the number, but you can return the call.

If you have additional questions please contact our service department at 855.330.1143.

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