Are nuisance calls becoming a problem? Then sign up for Customer Line Identification service. It is a thirty (30) day service that allows you to trace any incoming calls during the thirty days. Customer Line Identification is easy, and unlike Customer Originate Trace it does not rely on Caller ID services to track the caller.

To use Customer Line Identification:

  1. After you receive a nuisance call, hang up and then immediately write down the date and time of the call.

  2. Contact your local law enforcement agency and report the information to have a case opened.

  3. After a case number has been assigned, call Norvado (715-798-3000) and they will release the information to the appropriate law enforcement agencies.


  • This service captures the originating telephone number and/or carrier.

If you have additional questions please contact our service department at 855.330.1143.

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