By purchasing HAaaS from Norvado, in addition to agreeing to Norvado’s terms of service (located at https://norvado.com/terms-conditions/), you are agreeing to the following terms and conditions, as outlined below.

  • Customer must take a minimum of 4 home automation devices (in addition to Apex Managed WIFI)

  • All equipment is owned and managed by Norvado. The customer is buying the total service, which includes the use of the equipment.

  • The service includes the use of equipment, installation, optimization, unlimited phone support, on-site support as needed and determined by Norvado, firmware upgrades, security patches, warranty work and replacement if necessary.

  • Apex Managed WIFI and Norvado HS Internet are required to have the HAaaS product. Apex Managed WIFI is included in the package.

  • For the equipment to work properly, the appropriate amount of bandwidth is required. We estimate a minimum of 2Mpbs x 2Mbps is required for each device.

  • The terms of the agreement are enforced. However, the customer has the ability to expand the number of products during the term of the agreement. The network cannot be downgraded.

  • Norvado may, at its discretion, replace equipment to new models, technology, or the like. However, it is our promise any replacement equipment would be equal or greater in capabilities of the equipment being replaced.

  • Norvado will not necessarily replace equipment within the term of service based on a customer request, unless it is malfunctioning, defective, or the like.

  • Upon contract expiration or service termination, the network equipment must be returned in working order to Norvado within 30 days. Failure to return equipment or returning abused equipment will result in a charge equal to MSRP of said equipment.

  • HAaaS is not available for seasonal customers.

  • Accidental or customer caused damage is the responsibility of customer. Customer damaged equipment will be billed at MSRP. Norvado will replace equipment that fails, is malfunctioning or the like.

  • Additional like products can be added to the agreement for $9.99 each (camera’s, doorbells, etc.)

  • Add on products will be mailed to the customer for self-install. Norvado can be hired for add on product install at our standard rates.

  • Purchasing upgraded products (non-standard) may have a different cost from the aforementioned per item cost.

  • Norvado cannot install the thermostat due to the liability associated to heating and cooling systems. The customer will need to self-install or hire an lHVAC installer to complete the initial install of the thermostat.

  • Because Norvado owns the equipment, Norvado will be responsible for communicating with Google Nest as it relates to Warranty work.

  • Devices will be registered under Norvado, as they are owned by the company.

  • Upon termination of your Home Automation as a Service with Norvado, the customer is required to remove all Norvado owned products from their Google Nest application. Failure to remove the products from the customer application results in Norvado billing MSRP for all products not removed from the application.

  • Norvado will install and hide the provided (25'-30') power cord to an existing electrical outlet. Should an extension cord or additional electrical outlet be required, the customer is responsible for providing and hiding the extension cord and installing the electrical outlet.

  • Norvado does not provide, within the managed service of HAaaS, repositioning of cameras. Norvado can complete repositioning work for the customer on a time and materials basis.

Should you have any questions, please start a chat on www.norvado.com or call

1-855-843-7303.



Did this answer your question?